Originating Dealer/Insurance Broker Claims Instructions
Hours of Operations: Monday - Friday, 8:30 am EST to 8:00 pm EST (Excluding Holidays)
All Claims must be authorized to Auto Shield prior to replacement/repairs
ONLINE PORTAL - CLAIM INSTRUCTIONS
On your web browser, type in: http://www.autoshieldportal.co
Enter your User Name: ___________________________
Enter your Password: ___________________________
Click on the tab that reads "View Applications"
Enter the last six digits of the VIN# in the search box located on the far right of the page and then scroll down to the customer's application
Click the Claim button on the far right of the page
Enter the type of claim from the drop-down menu
Enter all the required information for the claim. Be sure to include the "Description of Circumstances Surrounding Loss/Damage
When pictures are required, please go to the section located at the bottom left of the Claim Information section under Upload Files and select your photos.
Once you have entered all the required information click the Save button. The claim will now be sent to the admin office for processing.
You will receive a confirmation email from the admin office that the claim is in for processing. Once the admin office has assessed the claim you will receive an Approval, Denial or Pending email for the claim. If the claim is approved, please proceed with the repair/replacement, produce an invoice and forward it to the admin office at firstname.lastname@example.org upload the invoice in the Upload Files section located at the bottom left side of the Claim Information section.
For Pending Claims, you will receive an email. This means there is missing information such as pictures or the description is incorrect. Please email the claims department at email@example.com. Someone will respond with an explanation of what will be required to properly assess the claim.
For Authorized Claims, once the admin office receives the invoice, you will receive payment information via email. Once the payment is processed the claim will be closed.
For Denied Claims, you will receive notification that the claim is denied. Please email the claims department at firstname.lastname@example.org. Someone will respond with an explanation of what is required in order for us to properly assess the claim.
Please be sure to keep copies of all documents for each claim until the claim is paid out.
If the remittance for your Customer Service Contract has not been received by the Administrator (Auto Shield) the claim will be authorized but the reimbursement will not be issued until the remittance has been received. Thank you - AS Claims Department
For customer service issues, please contact:
Lindsay at 604-506-9675 or email at email@example.com
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